How do I send my scans to you to convert?

The Short Answer

Canvas comes with a built-in Scan To CAD service, which allows you to submit your scans directly from within the Canvas app to be converted into CAD format. 

Submitting your scans via the Canvas app is a fast and simple process:

  1. Press the "Scan To CAD" button (screen shot below)
  2. Select the scans you want converted into CAD files.
  3. Enter your email address (where you want the files to be delivered)
  4. Pay with your credit card or Apple Pay.
  5. Receive CAD files at the email you entered, within about 2 business days (or 3 days for a merge order)

The Long Answer

Step 1: Choose the Scan To CAD option in the upper right hand corner.

Step 2: Select the scans you would like to submit to Scan To CAD.

Step 3: Choose whether you would like them processed individually (as single CAD files), or if you would like them merged into a global model. 

Please note: scans that are submitted as a merged order are $5 more per scan and will be delivered in an estimated 3 business days (see more details regarding merged CAD files here).

Step 4: Review your ordered scans and order priority. 

Normal Priority: Your files should be delivered within an estimated 2 business days.

Rush: Using the rush feature on a scan ensures that it will jump the line, and we can often turn these around within 24 hours (note: there will be an additional $5 charge per scan). Delivery within 48 hours is guaranteed or the rush fee is returned. 

The final steps are to input your email address and payment information. 

Upon submitting your order, you will receive an email confirmation indicating that your order is uploading. To ensure your order is processed as fast as possible, please keep the app open, your iPad on, and connected to the Internet while your uploads complete.

When your order is finished uploading you will receive another confirmation to show that your order is in progress.

We'll take it from there! We will send back the CAD files as soon as they are available. For merged orders, we will send back the files individually as they become available — followed by the global merged model as soon as it is complete.

If you have any questions or spot any issues in your delivered CAD file, please don't hesitate to reach out to us at support@canvas.io. For more information on what gets included and excluded in your final CAD model please check out this article: What gets included (and excluded) in my CAD model?.

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