I want to talk to a human! How do I call you?

General Pre-Sale Questions

We make ourselves regularly available for introductory sessions to help answer your questions about Canvas, review best practices, or discuss how 3D scanning can fit into your workflow or use case. 

To sign up for an introductory session, please click here. We will get back to you promptly to schedule a time and date for the call as soon as we are available.

If you need your questions answered sooner than a call can be scheduled, feel free to send over questions via email to support@canvas.io and we can typically get back to you faster via email. Quick questions about pricing, compatibility, etc. can often be answered fastest via email, but we are of course happy to schedule a session to run through them with you as they pertain to your use case via the link above. 

Technical Support

We're ready to help! Please email support@canvas.io with more details about the issue that you're running into, and that will help us route your problem to the correct person for assistance.   

Why can't I find a phone number on your website?

We understand! Unfortunately, we serve customers all around the world, and the cost of operating a call center across so many different geographies would mean we'd have to charge much more for our products and services. We aim to get back to every message quickly, including when a call is needed, and emailing support@canvas.io with the details of your question (and Order ID, if it pertains to a Scan To CAD order) is the best way to ensure a fast reply.