Canvas FAQ
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Troubleshooting and Technical Support

  • What kind of accuracy can I expect from Canvas?
  • Getting Started With Canvas
  • Can I merge multiple scans to cover an entire property?
  • Help! Canvas keeps telling me that I'm running out of memory.
  • What units does Canvas measure in, and how can I change this?
  • Tutorial: How to scan a room with Canvas
  • I need higher accuracy than 1-2%. Can I submit my own dimensions to improve accuracy?
  • What details are included with my CAD file?
  • Is there somewhere that I can get help calibrating my Structure Sensor?
  • Why couldn't my scan be processed?
  • Tutorial: How to scan a staircase with Canvas
  • I have a problem with my CAD model! What should I do?
  • How do I upload my scans for reprocessing or Scan To CAD?
  • I want to talk to a human! How do I call you?
  • How can I get an invoice for an order?

Categories

  • Getting Started
  • Use Cases
  • About Scan To CAD
  • About Compatible Devices
  • About 3D Scanning
  • About Your Account and Account Portal
  • About Structure Sensor (Discontinued)
  • About Occipital
  • Troubleshooting and Technical Support
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