Canvas FAQ
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Troubleshooting and Technical Support

  • What kind of accuracy can I expect from Canvas?
  • Getting Started with Canvas
  • What units does Canvas use, and how can I change this?
  • Can I submit multiple scans of an entire home?
  • Canvas scanning overview
  • I need higher accuracy than 1-2%. Can I submit my own dimensions to improve accuracy?
  • How do I place a Scan To CAD order?
  • What details are included with my CAD file?
  • I want to talk to a human! How do I call you?
  • How to scan a staircase
  • Product Demos, Webinars, and Events
  • I have a problem with my CAD model! What should I do?
  • Why couldn't my scan be processed?
  • How can I get an invoice for an order?
  • What to do if your scan is stuck uploading.

Categories

  • Getting Started
  • Use Cases
  • About Scan To CAD
  • About Compatible Devices
  • About 3D Scanning
  • About Your Account and Account Portal
  • About Occipital
  • Troubleshooting and Technical Support
  • General Information
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