How long will it take to receive my order?

Most orders are delivered within 2 business days*, but larger and more complex orders may vary.

Our delivery times and estimates are not guarantees, but these are our averages:

  • Less than 1,000 square feet: 2 business days
  • 1,000-3,000 square feet: 3 business days
  • 3,000+ square feet: 4 business days(+)

Please note: non-residential spaces and orders including exterior scans may vary more from our estimated turnaround times. If you have a large project, you may always contact support@canvas.io with questions.

Rush orders 

Rush delivery is available for an additional 20%:

  • Less than 1,000 square feet: within 24 hours
  • More than 1,000 square feet: within 48 hours

Rush orders are not a guarantee. While we always do our best to accommodate rush orders, please note that we can not always do so, especially for larger orders. Your rush fee will not be charged if your order is not delivered within the rush timeline for any reason. 

Multi-Format Orders

When you place a multi-format order (for example, Revit and SketchUp), the processing time will be the sum of all the formats you ordered. For example, if your scan is 750 square feet and you've ordered two formats, your estimated processing time will be four business days (2 days X 2 formats). If your scan is 1,500 square feet and you've ordered 3 formats, your order will be delivered in approximately 9 business days (3 days X 3 formats).

When you rush a multi-format order, your turnaround time will also be multiplied by the number of formats you're ordering. For example, if you rush a 750 square foot order for two formats, your estimated delivery time will be 48 hours (and your rush fee will not be waived unless this time is exceeded).

*What is a business day?

Our business days are Monday through Friday, not including holidays. However, we do maintain some weekend and holiday capacity, so you may occasionally see orders delivered on weekends.

Order delivery times are provided based on your local time zone, with a cut-off of 6pm. This means that if an order is submitted after 6pm in your device’s time zone, the estimated turnaround time will commence from the following business day at 8am. As an example, a 500 square foot order submitted at 4pm on Wednesday should generally be delivered on Friday (+2 days from Wednesday), but a 4,000 square foot order submitted at 9pm on Friday should generally be delivered on the following Friday (+4 days from the following Monday).