How do I upload my scans for reprocessing or Scan To CAD?

The Short Answer

Once a scan is complete, it can be uploaded for cloud reprocessing or conversion into a CAD file using our Scan To CAD service. These options are both easily available from the Canvas app. 

The instructions below show the UI for the Canvas iPad app, but the steps for Canvas for iPhone are similar, with the exception that Canvas for iPhone can reprocess scans on device. You can learn more about differences between Canvas for iPhone and iPad here.

To upload a reprocessing or Scan To CAD order:

1. Tap Scan To CAD while viewing the scan
2. Select output and check if you'd like to merge two or more scans to create a global CAD file
3. Confirm your email address (defaults to your account email)
4. Confirm payment method (defaults to your saved payment method) 
5. Receive your CAD files within 2-3 business days

For a step-by-step guide to submitting an order, read on!

The Long Answer

Step 1: From the Home view, tap “Scan To CAD” in the top right corner (this option is available from within the scan view as well)

Step 2: Select the scans you wish to upload

Step 3: Select your output type

You can learn more about the various file formats (and compatible programs) available from Scan To CAD here.

Step 4: Confirm if you want us to merge the files

Please note that merging is $5 extra per scan to account for additional human verification required. You can read more about merging scans here.

Step 5: Select priority or add a promo code 

Normal Priority: Your files should be delivered within an estimated 2 business days for single scans, or 3 business days for a merged order.

Rush: For an additional $5/scan, we can prioritize your Scan To CAD order ensuring 48-hour turnaround or the rush fees are refunded!

Step 6: Confirm payment information

If you have a Canvas account, you’ll see your default payment method. Otherwise, enter your credit card information.

Step 7: Upload your files

Leave Canvas open for several minutes to allow the scans to fully upload (you can still use Canvas). You’ll receive an email once the upload is complete.

Step 8: Check your upload and/or order status

You can check to see if your scans have completed uploading, as well as your overall order estimate delivery date, from within My Orders. 

Step 9: Receive your files within 2-3 business days!

If you have any questions or spot any issues in your results, please don't hesitate to reach out to us at support@canvas.io.

For more information on what gets included and excluded in your final CAD model please check out this article: What details are included with my CAD file?.

Common Order Questions

Can I merge a new order with an existing order?

We can usually merge a current order with a past order without issue. Simply reach out to us at support@canvas.io with the order IDs you want merged, and we’ll follow up with next steps.

Can I submit my scans to be processed for a different output than my original order?

If you’re interested in re-ordering your scans as another output (for example, you ordered the 2D floor plans, but you now want 3D SketchUp files too), we can do that for you. Simply contact us at support@canvas.io with the order ID(s) and requested output, and we'll let you know about any additional add-on fees or steps required.

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