How do I place an order?

Canvas creates editable 2D and 3D CAD files as well as floor plans and measurement reports. Using Canvas for your as-builts saves tons of time and money vs. modeling yourself or outsourcing. You can order from the app right after taking a scan or at any time afterward. We highly recommend uploading scans to your online account for safekeeping and to use our (free) Web Viewer. You can then order from your account as well.


Here are the directions for placing an order from the app on the Homes screen:

1. From the Homes screen, click on the thumbnail picture of the Home (in this example the Home name is "Pat Adams").


2. Select the Scan you want to convert (in this case it's Scan 2).


3. In the bottom left corner, choose Get CAD.


4. Choose whether you want your scan processed individually or merged with other scans.  


5. Select the format(s) you need, then click Next at the bottom.  Then, you'll confirm your order details.


That's it ~ we're on it! We'll deliver your file(s) soon so you can get to work! See estimated delivery times to learn more.

For more information on what details are included and excluded in the our models, check out this article: What details are included with my CAD file? And if you haven't already tested a sample file to make sure it is compatible with your software and will meet your needs, please download and test a sample file.

Adding to a previous order

To combine a new order with a previous order (e.g. adding a new scan of the 2nd floor to the 1st floor model we already delivered), upload/order the new scans. After your upload completes, you'll see a pop-up to provide reference materials, dimensions or notes. Add a note and include your previous order number: "Combine this order with order #A1B2C3D4." We'll take care of it from there, and you will only be billed for the new square footage. You're not charged (again) for the area we've already modeled. Make sure you have captured connecting spaces like stairs or hallways and that you're scanning with doors open so we can see how these spaces connect. Scanning best practices & Adding Reference Materials


If you have any questions please don't hesitate to reach out to us at support@canvas.io. We strive to meet your expectations, so please let us know if you have any concerns!

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