How do I place an order?

Canvas creates editable 2D and 3D CAD files as well as floor plans and measurement reports. Using Canvas for your as-builts saves tons of time and money vs. modeling yourself or outsourcing. You can order from the app right after taking a scan or at any time afterward. We highly recommend uploading scans to your online account for safekeeping and to use our (free) Web Viewer. You can then order from your account as well.


Here are the directions for placing an order from the app on the Projects screen:

  1. From the Projects screen, click on the thumbnail picture of the Project (in this example the Project name is "Green Street").

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2. Tap "Select Format"

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3. Tap the white circle in the top left of the scan preview to select the scans you wish to order, then tap "Continue"

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4. Choose whether you want your scan processed individually or merged with other scans.

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5. Select the format(s) you need, then tap Next at the bottom. Then, you'll confirm your order details and add any reference material you wish to submit with your order.


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That's it ~ we're on it! We'll deliver your file(s) soon so you can get to work! See estimated delivery times to learn more.

For more information on what details are included and excluded in the our models, check out this article: What details are included with my CAD file? And if you haven't already tested a sample file to make sure it is compatible with your software and will meet your needs, please download and test our sample files.

Adding to a previous order

To combine a new order with a previous order (e.g. adding a new scan of the 2nd floor to the 1st floor model we already delivered), upload/order the new scans. After your upload completes, you'll see a pop-up to provide reference materials, dimensions or notes. Add a note and include your previous order number: "Combine this order with order #A1B2C3D4." We'll take care of it from there, and you will only be billed for the new square footage. You're not charged (again) for the area we've already modeled. Make sure you have captured connecting spaces like stairs or hallways and that you're scanning with doors open so we can see how these spaces connect. For more information, please see our support articles regarding Scanning Best Practices, Adding Reference Materials, and Capturing Multiple Scans of an Entire Home.


If you have any questions please don't hesitate to reach out to us at support@canvas.io. We strive to meet your expectations, so please let us know if you have any concerns!

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