How do I place an order?

Canvas creates editable 2D and 3D CAD files as well as floor plans and measurement reports. Using Canvas for your as-builts saves tons of time and money vs. modeling yourself or outsourcing. You can order from the app right after taking a scan or at any time afterward. We highly recommend uploading scans to your online account for safekeeping and to use our (free) Web Viewer. You can then order from your account as well.

1. From the Projects screen, tap on the thumbnail picture of the Project (in this example the Project name is "Green Street").

2. Tap "Select Format"

3. Tap the white circle at the top left of the scan preview to select the scans you wish to order. Then, choose whether you would like the scans merged or processed individually and tap "Continue."

4. Select the format(s) you need, then tap Next at the bottom. Then, you'll confirm your order details.

5. Submit any additional reference material or request a merge with a previous order for the same format from the post-order menu or by selecting the order from the "Orders" tab:

Or, to place an order from your Canvas.io web account:

1. Log in to your account using your same app credentials
2. Click on the Uploaded Scans tab next to Order History

3. Click the name of the Project on the left

   

4. Click Scan To CAD button to start the order

5. Click each scan you want to use in the order, then click Next

   

6. Choose the format you need

7. Select "Yes, merge my scans" if you want to receive a single, global CAD model

8. Select your payment method and place the order!

That's it ~ we're on it! We'll deliver your file(s) soon so you can get to work! See estimated delivery times to learn more.

For more information on what details are included and excluded in the our models, check out this article: What details are included with my CAD file? And if you haven't already tested a sample file to make sure it is compatible with your software and will meet your needs, please download and test our sample files.

Adding to a previous order

To combine a new order with a previous order (e.g. adding a new scan of the 2nd floor to the 1st floor model we already delivered), upload/order the new scans. After your upload completes, you'll see a pop-up to provide reference materials, dimensions or notes. Add a note and include your previous order number: "Combine this order with order #A1B2C3D4." We'll take care of it from there, and you will only be billed for the new square footage. You're not charged (again) for the area we've already modeled. Make sure you have captured connecting spaces like stairs or hallways and that you're scanning with doors open so we can see how these spaces connect. For more information, please see our support articles regarding Scanning Best Practices, Adding Reference Materials, and Capturing Multiple Scans of an Entire Home.

If you have any questions please don't hesitate to reach out to us at support@canvas.io. We strive to meet your expectations, so please let us know if you have any concerns!