What can I do with my Canvas Account?

The Short Answer

Your Canvas account gives you the ability to sync information from multiple devices, view and print order invoices/receipts, check order status, view your CAD files and scans with our web viewer (more information about our web viewer here), and place orders for uploaded scans.

To create an account, simply open the Canvas app and tap “Sign Up.”

The Long Answer

Your Canvas account comes with a variety of tools designed to make using Canvas easy, convenient, and powerful. Click the links to skip ahead:

Create an Account [iPad and iPhone Only]

Log In

Place Orders

Web Viewer

Order History

Download CAD and Scan Files

Contact and Payment Information

Access and Download Invoices

Creating an account

Creating an account must be done from within the Canvas app on iPhone or iPad and is not yet available on the Canvas website.

  1. After opening the app for the first time, tap "Let's Go" to proceed through Canvas intro

  2. On the final slide, tap "Get Started" to begin signing up

  3. Sign up with your work email

  4. Tap “Sign Up” to create your account

Log in to your online account

  1. Go to https://canvas.io

  2. Click "Log In" at the top right corner

  3. Log in with your work email

NOTE: To reset your password, click "Forgot Password" and enter your account email

iPad / iPhone

  1. From the main menu, tap "Settings" at the bottom right

  2. Tap "Log In" to enter your information

  3. Log in with your work email

Ordering scans online

Your Canvas Account Portal also allows you to place orders online for uploaded scans, rather than from the app on your iPad or iPhone. This means you can have one person out scanning in the field and uploading scans, and a different person ordering them later. It also means you could scan all the rooms in a home, upload everything for safekeeping and using our 3D Web Viewer, and then selectively order the rooms you need for that project later.

  1. Log in to your account

  2. Click on the Uploaded Scans tab next to Order History

  3. Click the name of the home on the left
  4. Here are all uploaded scans of that home
  5. Click Scan To CAD or Order button to start the order

  6. Select each scan you want to process by clicking, then click Next

  7. Choose the format you need
  8. Select "Yes, merge my scans" if you want to receive a single, global CAD model
  9. Review order details and options:
    1. Processing Priority: Choose Standard or Rush Delivery. Rush processing is an additional 20% which is only charged if the rush delivery time is met. More info here.
    2. Indicate if the order contains interior/exterior/both. Cost differs by option. More information available here: How does pricing work?
    3. Estimated area and price
    4. Estimated delivery date. Most orders can be processed within 2 days, but processing time can be affected by order size and complexity. More information here. 
  10. Select/enter payment method and place order

Canvas Web Viewer

  1. Log into your account
  2. The Order History page will load automatically
  3. Search for the order using scan name, home name, order ID, etc.
  4. Click on the thumbnail and the Web Viewer will open!

Learn more about using the Web Viewer here

Order History

With a Canvas account, you can view your full order history from your online Account Portal or from the iPad app. When you view your orders online, you can download any associated files.

You can also use your order history to see estimated and completed delivery dates for orders, as well as download invoices. You can learn more about retrieving invoices here. 

Download CAD and Scan Files

From your Canvas Account Portal online, you can download your CAD files and your original and reprocessed scans as well.  

CAD Files

  1. Log in to your Canvas Account Portal at https://canvas.io
  2. In "Order History", search for the order by email, home name, scan name, or order ID

  3. Click on the Order ID

  4. Click "CAD Files" to download all your files in one .zip file.

Scan Files

  1. Log into your Canvas Account Portal at https://canvas.io
  2. In "Order History", search for the order by email, home name, scan name, or order ID
  3. [Optional] Click on "Download All" to download all associated files (includes CAD files)

  4. Click the order ID hyperlink

  5. [Optional] Click "Download All" to download all associated files including CAD files
  6. Click "Colorized Scan" to download the .obj, .mtl, and .jpg files as a .zip file

Additionally, each order through your Canvas account comes with access to our 3D Web Viewer! The web viewer lets you view, measure, or share your CAD files (or scans) in a browser without any other software! Just click on the scan thumbnail and start viewing. You can read more about our web viewer here: What is the Canvas Web Viewer and how do I use it?

Contact and Payment Information

With your Canvas account, all of your payment details, contact information, membership settings, and preferences are synced across between devices and your account portal. 

To access, change, or edit these details through the Canvas Account Portal:

  1. Log in and navigate to your account view 
  2. Click “Settings”
  3. To change payment details click “Payment Method” (you can add multiple cards and select a default)
  4. To change your account details (i.e. name, account email, or delivery email, which is optional) click “Account Information”
  5. See below for changing membership or units

Now, anytime you log in to a new device, you won’t have to reenter your account details (especially emails and credit card information).

Please note that the default payment method will be the payment method for all devices and users of that account, and all payment methods will be available to all users of the account.

Units

Changing units will change the display of units across the Canvas app and your Scan To CAD results. You can learn more about changing units here. 

Download Invoice

  1. Log in to your account portal on canvas.io
  2. Search for the order under Order History (you can search by order ID, home name, scan name, or email)
  3. Click the “Invoice” next to the order ID

  4. This will open a new tab/window with the invoice for you to print or view

If there is any information you need to be included or changed, just contact us at support@canvas.io, and we’ll do what we can to help.